At Acoustic Lights, we are committed to providing high-quality LED lighting products and acoustic fittings. All our products come with a limited warranty designed to give you peace of mind. These warranty terms apply by default unless the product page expressly specifies alternative terms or a different warranty period.

Warranty Coverage

Product Type: Acoustic lighting products | Warranty Period: 3 Years from date of purchase

Product Type: Accessories | Warranty Period: 3 years from the date of purchase

Key Warranty Terms

• The warranty covers defects in materials or workmanship under normal use.
  
  
• Any product altered or modified by the customer in any way that differs from what was originally supplied by Acoustic Lights voids the warranty.
  
  
• Products shipped as standard or emergency LEDs are covered under their respective warranty periods.
  
  
• Standard products modified to function as emergency products by Acoustic Lights before delivery are covered under the 3-year emergency product warranty.
  

What the Warranty Covers

• Failure of components due to manufacturing defects.
  
  
• LED failure under normal operating conditions.
  
  
• Functional defects discovered during the warranty period.
  
  

What the Warranty Does NOT Cover

• Damage caused by misuse, abuse, or improper installation.
  
  
• Cosmetic damage, including scratches, dents, or discolouration, that does not affect product functionality.
  
  
• Products altered or modified by the customer in any way.
  
  
• Products used in a manner inconsistent with Acoustic Lights' instructions or specifications.
  
  
• Normal wear and tear, including a gradual decrease in light output over time.
  
  

Limitations and Legal Notes

• The warranty is non-transferable; it applies only to the original purchaser.
  
  
• Acoustic Lights reserves the right to inspect any product prior to honouring a warranty claim.
  
  
• Acoustic Lights may repair or replace the defective product at its discretion.
  
  
• Acoustic Lights is not responsible for any incidental or consequential damages arising from product failure.
  
  

Warranty Claims Process

To make a warranty claim:

1. Contact Acoustic Lights customer service at hello@acousticlights.co.uk with your proof of purchase.
   
   
2. You will be sent our order return form to complete.
   
   
3. Follow the process on the return form.
   
   

Note: Acoustic Lights will not be responsible for products returned without prior authorisation.